with your valid email address, the address registered with your purchase, Click here to obtain a lost password for an order

save the password information which will be sent to you to the email address.

with you valid email address, Click here to obtain a lost order number

save the order numbers which will be sent to you to the email address.

after validating that your email address/ISP is not blocking attachments, and with your order number, Click here to obtain a replacement key for your downloaded product

NB: if you fail to receive your keys, make sure to review this knowledge base information: KB:1007

an email will be sent to you with a .key file, your replacement key, in a .ZIP file in an email attachment. Save the .zip file to a folder, then unzip the .zip file. DO NOT try to unzip the attachment .zip directly from your email. Save the attachment to disk first and unzip it from there.

download the eCommerce installer v2005 for the product you are upgrading directly from the store.

when running the eCommerce installer for the v2005 product, you will directly select the "REINSTALL" button on the personal information page (you don't need to manually enter your personal information again), browse to the folder you have unzipped the key file (.key), select the key. You will be prompted for a password. Enter the password you have received by email.