Frequently Asked Questions

• The Config Application does not show any aircraft?

  • On some systems, the Flight Simulator registry may have been altered. Reality XP software uses the Flight Simulator registry and requires it is properly set. To check and repair your registry settings, please use:
    
    Flight Simulator Registry Repair Tool

• I use the Config Application but my aircraft are not updated with Reality XP gauges (I'm using Vista/Win7)?

  • In order for the Config application to configure your panels, you also need to change permissions to the Flight Simulator folders. This is a side-effect of the new Vista/Win7 security measures. Here is how to proceed:

    1. Right-click the Flight Simulator folder and select Properties.
    2. Click on the Security tab. Click Advanced in the lower right
    3. In the Advanced Security Settings window that pops up, click on the Owner tab. Click Edit
    4. Click Other users or groups
    5. Click Advanced in the lower left corner
    6. Click Find Now
    7. Scroll through the results and double-click on your current user account
    8. Click OK to all of the remaining windows except the first Properties window
    9. Select your user account from the list up top and click Edit
    10. Select your user account from the list up top again and then in the pane below, check Full control under Allow
    11. You will get a security warning, click Yes
    12. reboot the computer

• When I start FSX, I get an "RXPG212.EXE or RXPG1AE has stopped working" ?

  • 1. Add RXPG1AE.EXE and RXPG212.exe in the Data Execution Prevention (DEP) system of Windows Vista/Win7. Please refer to the note below: Windows Vista/Win7: Data Execution Prevention (DEP).
    2. Disable visual themes for the FS9/X program for the solution to run. Go to the Flight Simulator folder, right click on FS9.exe or FSX.exe (or your shortcut to it), select properties, click the compatibility tab, disable Visual Themes checkbox. Once we find a workaround to this Vista limitation, we will publish an update.

• The Windows Event Viewer flags SideBySide Codes 59 and 32 referencing a Reality XP gauge?

  • This is normal. All our Gauge XTreme gauges uses SimConnect in a dynamic fashion to permit loading the same gauge in either Flight Simulator 9 (without SimConnect) or Flight Simulator X/ESP, otherwise, a static binding between the gauge and SimConnect would prevent the gauge loading under FS9 (or at least, for customers running FS9 without having installed FSX). The system permits searching for the most updated version of SimConnect DLL, and the Windows API that permits doing this dynamically creates entries in the event log just for information. This is a Windows API/Operating system feature, not an error in the products.

• Reality XP products require a minimum of FS9 SP1 or FSX SP1 but I can't find the service packs?

  • Flight Simulator 2004 Service Pack 1 (FS9 SP1) is available from here:
    http://www.microsoft.com/downloads/details.aspx?familyid=92cf4b8c-ea69-476b-a276-618c4ab52aaf&displaylang=en.
    
    Flight Simulator X services packs are available from here:
    http://www.fsinsider.com/downloads/Pages/default.aspx.

• How can I update the Garmin Trainer Database?

  • Jeppesen is not yet offering Database updates for Microsoft Flight Simulator or the GNS Simulation. There is no way to update the database, it is Jeppesen copyright and format (like a real GNS). The latest GNS WAAS comes with a more recent database (NOV07). Once we have news from Jeppesen and a price plan from them, we'll make sure to publish the information and their price rates.

    At this time, the only updatable solution for a GNS simulation, is to purchase the GNS "simulator" units (between $12K and $15K), use a "virtual GPS out" program making FS act as the GPS receiver for the simulator unit, and subscribe a database update plan from Jeppesen (cartridges). We can assist you in purchasing such plans and products if you want.

• My GNS WAAS Simulation shows a red aircraft symbol?

  • This problem is related to an issue with the newest NVidia drivers. It can also happen when a DLL loaded by Flight Simulator is protected by Themida protection program. A loaded DLL can be a gauge, a module, or a SimConnect related program. Basically, most add-ons in Flight Simulator are DLLs, and when at least one DLL is protected with the Themida protection program, it makes the Garmin Trainer display a red aircraft.

    Make sure to download the latest update to solve this issue. The latest update includes a workaround in order to prevent the Trainer from showing a red aircraft when running in a system with NVidia drivers.

• My gauges display a pink Reality XP logo, how to properly reinstall?

  • Sometimes you might need to reinstall your software. You might have lost your installers and/or product keys, or your gauges display watermarked with a pink image. If you are experiencing this issue, it most likely is an installation and/or a license validation issue. Please follow one or more of the steps below for a complete reinstallation procedure:

    1. with your valid email address, the address registered with your purchase, check or retrieve your order numbers and password
    2. save the order number and password information which will be sent to you to the email address.
    3. after validating that your email address/ISP is not blocking attachments, and with your order number, obtain a replacement key for your downloaded product
    4. an email will be sent to you with a .key file, your replacement key, in a .ZIP file in an email attachment. Save the .zip file to a folder, then unzip the .zip file. DO NOT try to unzip the attachment .zip directly from your email. Save the attachment to disk first and unzip it from there.
    5. download the eCommerce installer for the product you are re-installing directly from the store in selecting the checkout button. You won't be charged twice.
    6. when running the downloaded eCommerce installer you have just downloaded, select the "REINSTALL" button on the personal information page (you don't need to manually enter your personal information again), browse to the folder you have unzipped the key file (.key), select the key. You will be prompted for a password. Enter the password you have received by email.

Release Notes

FS Panel Studio

Make sure to download and install the latest FS Panel Studio version in order to be able to configure the gauges to your panels. The new gauges use our Gauge XTreme development technology which is compatible with the latest version only.

In addition, like best described in the FS Panel Studio manuals, make sure to enable "Resolve DLL Dependencies".

Windows Vista/Win7: Data Execution Prevention (DEP)

On some system, it is necessary to include the files RXPG1AE.EXE (for the GNS WAAS 430) and RXPG212.exe (for the GNS WAAS 530) in Windows Data Execution Prevention (DEP) list. You might want to also add G530SIM.exe in the list. NB: the RXPGxxx.exe files are located in:

WinXP: C:\Documents and Settings\user name\Local Settings\Application Data\Reality XP\rxpGnsSim\
Vista/W7: C:\Users\user name\AppData\Local\....

To add a program in the exception list:

1. Open the Control Panel (Classic View), click on the System icon and go to step 3.
2. Open the Start Menu, right click on Computer and click Properties.
3. Click on Advanced system settings. (in upper left green area)
4. Click on the Continue button in the UAC prompt.
5. Click on the Settings button under Performance section.
6. Click on the Data Execution Prevention tab, and select one of the two options below:
7. Turn DEP On for Essential Windows Programs and Services Only. This turns on DEP for only the 32 bit system programs and services. This is the default setting. Select this option and go to step 9.
8. Turn DEP On for All Programs and Services Except for the Ones you Select. This turns on DEP for every 32 bit program except for the ones that you add to the list. The listed program will have DEP turned off for it. Select this option, then click Add to add the programs (32 bit) that you do not want to use the DEP feature. This opens a file browser. Navigate to the program's .exe file that you want to add to the DEP exclusion list and select it, then click on Open.
9. Click OK to apply, and restart the computer to apply changes.

Windows Vista/Win7 and Flight Simulator settings

On some system, it is recommended to disable visual themes for the FS9/X program for the solution to run. Go to the Flight Simulator folder, right click on FS9.exe or FSX.exe (or your shortcut to it), select properties, click the compatibility tab, disable Visual Themes checkbox. Once we find a workaround to this Vista limitation, we will publish an update.

Flight Simulator and changing process priority

Changing Flight Simulator process priority to anything other than normal can lead to malfunctioning and/or slow responding GNS WAAS Simulation. We recommend you leave the Flight Simulator process priority to normal.

Antivirus

It has been reported Kapersky and AVG might be causing issues with the product with some customers. If the solution is not working properly, we suggest you configure the antivirus to always "trust" rxpGNS.dll, rxpGNS.gau, rxpGnsSim.dll and RealityXP.dll, or, to disable your anti-virus if an "allow list" feature is not available. Although we can't vouch for any particular anti-virus, we have good satisfaction with NOD32, both in regard to FS stability in particular and to Windows in general.

If you have an AMD CPU: product optimisations

Make sure to let us know if you run into problems. There are optimized code paths for the graphics, optimized for SSE, SSE2, SSE3, SSSE3 and SSE4, as well as for Core Duo/Core Quad. The optimized code might be wrongly directed on an AMD CPU.

If you have an AMD CPU: Windows 7

When using an AMD CPU with Windows 7, you might need to add "explorer.exe" to the DEP exclusion list. (see "the Windows Vista/Win7: Data Execution Prevention (DEP)" note above in order to configure DEP).

Customers of the Flight Line 430/530XP for XPlane 9

The GNS 430/530 WAAS simulation for FSX/9 can be installed on the same computer. There is no known conflicts or issues.

Customers of Active Sky Advanced

A customer reported a crash to desktop when loading Flight Simulator. The problem was solved in uninstalling XGauge and then reinstalling it with the option to have it as the last window in the panel.

Technical Support Guidelines

In case of issue, make sure to report:

1. your operating system
2. your Flight Simulation version and service pack
3. your CPU type/brand
4. the rxpGnsSim.log file content. The simulation maintains a log file "rxpGnsSim.log" in your "My Documents" folder.

Customers of the GNS 430/530XP (16bits) for FS9

We strongly suggest existing customers review the User's Manual, and the Service Manual for important changes from the previous product line (Flight Line 430XP and 530XP). Although the overall product is similar to the previous product line, many settings are handled differently and have different names.

In FS9, because of different technologies, the new offering is no longer capable of exporting the active route to the FS9 Reality XP EFIS displays (JetLine, Sandel). In addition, the FS9 GNS gauge cannot control VOR and HSI gauges needles/flags with the RxpSrv.dll module. It is recommended to move this dll from the FS9\modules folder to gain this capability back.

Should you want to reinstall your Flight Simulator 9/16bits version of the GNS simulation, please visit the GNS (non-WAAS) for FS9 knowledge base where you can re-download your e-commerce installers (your purchase key and internet validation is required for reinstallation).

Update History

12JUN08

1. GNS Config now supports the FSX Rotorcraft folder.
2. GNS Config now supports up to 64 windows in the panel.cfg file.
3. GNS gauges updated with latest Gauge XTreme version. Keyboard shortcuts are no longer case sensitive.
4. Installer now check FS component versions. The validation tool is also available for later use from the Windows Start menu \ Reality XP program group
5. GnsCore XP updated with additional diagnostic message in the log file (rxpGnsSim.log)
6. new option in the RXPGNS.INI file for both the [GNS430] and [GNS530] section: WorkingFolder= in order to set an alternate path for the non volatile memory and simulation local files. Usefull to use a USB memory instead of the hard drive. (NB: this option is not available in the GNS Config application and is intended for special use/special applications. If there is no known issue with your installation, you should not modify/use this setting).
7. support for XML HSI variables with FSX SP2 has been added.
8. CLR keyboard shortcut command now working.
9. GndSpeedFromDeltaLatLon: corrected and working.

14JUL08

1. remaining issues with black gauges and/or holes in bezel.
2. DTK/BRG/XTRK information with some HSI.
3. crash under some Vista systems when FS9/X starts.
4. VOR/HSI needles not linked to the GNS in LPV mode with FS9 (and in fact not linked at all in any case)
5. COMFLIP keyboard shortcut.
6. running two GNS (430+530) causing heavy stutters.

24NOV08

1. Solved compatibility issues with the various FS9 and FSX service packs that were causing the simulation to crash when loading the aircraft.
2. Power off now properly displays the 5 sec warning.
3. Constant access to the hard drive when running is now disabled
4. better threading support when running dual GNS. This shall help issues reported when running two GNS at the same time. NB: on some rare occasions when both GNS start at the same time (case when avionics bus is turned off then on), both trainer process might enter a race condition and "stuck" the CPU for a time before the screens power up (as seen in the task manager). This new build shall solve most of the cases it happens, but on a very few occasion, this can still happen. To solve this, either wait for the GNS to power up (can take up to 1 min), or cycle the avionics bus again (off then on).

26NOV08

1. Fixed an issue affecting the "non volatile memory". Previous version were incorrectly using the file from the trainer installation folder instead of a local copy in the "working folder". This new version properly copies the file and solves issue such as "stored data lost" when using either 1 or 2 GNS on the same panel.

17DEC08

1. Garmin GTX 327 transponder included in the GNS WAAS gauge pack is now fully simulated.
2. New GNS WAAS Config application for both FSX and FS9 with many new settings for the GTX 327.
3. Fixed an issue affecting all Gauge XTreme products in relation to loading and displaying gauge bitmaps.

23DEC08

1. Added new option AutoPowerOn for the Garmin GTX 327 transponder.
2. updated GNS WAAS Config

08JUN09

1. solved incompatibility issue between the Trainer and NVidia Video Card (the aircraft and wind symbols displayed red)
2. improved knob handling now features accelerated input when repeating knob action.
3. added full support for RealAir Duke 60.
4. added a safe guard when the host simulator fails. Under some circumstances, when exiting the host simulator, the Operating System fails to close the Trainer process running in the background. When this occurs, the Trainer process will self-terminate after a 1min delay.

10JUN09

1. updated the GNS WAAS Config application: the Link VOR option is now working properly. It was incorectly showing/saving a On/Off value with an INI file label "LinkToVor" whereas it is an integer value with an INI file label "LinkVor".

01JUL09

1. The GNS WAAS installer failed to update the GNS WAAS Config application for our customers having purchased the first release of our GNS WAAS. Incidently, those customers never have had the GNS WAAS Config updated with all the GNS WAAS updates. It is now corrected and the GNS WAAS Config 9/X.exe programs are now version 6.3.0.0.

18FEB10

1. Corrected bug with keyboard shorcuts not working for GNS430 #2 and GNS 530 #2.
2. Corrected bug with Flight Simulator X SP2: the GNS WAAS now correctly connects to the needles.
3. Added new setting: "AutoCourse". It automatically sets the CRS indicator when the GNS DTK chanches. Uses On/Off values (GNS WAAS Config).
4. Added new setting: "ShadinFuel". It enables the Shadin Fuel Interface and automatically updates the fuel Capacity, Quantity and Flow to the GNS (this was always "on" before and it is now a user setting so this can be disabled). Uses On/Off values (GNS WAAS Config).
5. Added new setting: "RadioSyncMode". It permits changing the synchornisation logic between the flight simulator and the GNS simulation and it can help solving the "jumping frequencies" issues experienced with some systems. It was always bi-directional before. It can now be selected among bi-directional, Simulation to GNS only or GNS to Simulation only. Uses "Full", "ToGns" and "FrGns" values (GNS WAAS Config).
6. Added new settings: "Brightness" (for the GNS, the GTX and the GMA). This refines the integral lighting modes when using the Garmin Gauges with Flight Line T/N for example. The new setting permits selecting a fixed brightness value, from 0.0 (fully dimmed) to 1.0 (fully bright) and benefit from the Dimmer gauge for the FLT/N gauges. Any negative value (default: -1) enables the Dimmer gauge (GNS WAAS Config).
7. This version is now compatible with the GNS WAAS Hardware Driver.
8. Added new settings: "HardwareDevice" and "HardwareIdx" (must be manually set in the INI file - not available through the GNS Config Application). This sets the hardware type ("Off", "PFC_430", "PFC_STACK") and the hardware device selector # (default: 0), in order to link the GNS simulation to the GNS WAAS Hardware Devices supported and connected hardware devices (requires updated GNS WAAS Hardware Driver after 18FEB10).
9. Added new setting: FuelType. Uses 0 (AV gas), 1 (JetA) or 2 (JetB). This requires GNS WAAS Unlimited or a GNS WAAS Professional license (manual setting in the INI file).