Frequently Asked Questions

• Where are the legacy GNS WAAS 430/530 for X-Plane 9 ecommerce installer in order to reinstall my product?

  • NOTE: This topic applies only to the GNS WAAS 430/530 for X-Plane 9 legacy products. The GNS 530/430 V2 for X-Plane (11/10/9) software installers are available in our store.

    Should you want to reinstall your GNS WAAS 430/530 for X-Plane 9, you can re-download your e-commerce installers from here (your purchase key and internet validation is required for reinstallation):

    NB: new customers trying to purchase these legacy versions won't be eligible for any support. The legacy GNS WAAS 430/530 for X-Plane 9 are discontinued and supported only for existing customers.

    GNS 430 for X-Plane 9 (legacy) GNS 530 for X-Plane 9 (legacy) GNS Trainer for GNS WAAS 430/530 for X-Plane 9

• My gauges display a pink Reality XP logo, how to properly reinstall?

  • Sometimes you might need to reinstall your software. You might have lost your installers and/or product keys, or your gauges display watermarked with a pink image. If you are experiencing this issue, it most likely is an installation and/or a license validation issue. Please follow one or more of the steps below for a complete reinstallation procedure:

    1. with your valid email address, the address registered with your purchase, check or retrieve your order numbers and password
    2. save the order number and password information which will be sent to you to the email address.
    3. after validating that your email address/ISP is not blocking attachments, and with your order number, obtain a replacement key for your downloaded product
    4. an email will be sent to you with a .key file, your replacement key, in a .ZIP file in an email attachment. Save the .zip file to a folder, then unzip the .zip file. DO NOT try to unzip the attachment .zip directly from your email. Save the attachment to disk first and unzip it from there.
    5. download the eCommerce installer for the product you are re-installing directly from the store in selecting the checkout button. You won't be charged twice.
    6. when running the downloaded eCommerce installer you have just downloaded, select the "REINSTALL" button on the personal information page (you don't need to manually enter your personal information again), browse to the folder you have unzipped the key file (.key), select the key. You will be prompted for a password. Enter the password you have received by email.